We want you to love every purchase. If something isn't right, our return policy ensures you're covered with a fair and transparent process.
You have 14 days from the date of delivery to initiate a return for any eligible product purchased from Savings Cart Online.
Returned items must be unused, in their original packaging, with all tags, accessories, and manuals intact for a full refund.
To initiate a return, contact our support team with your order number. You will receive return authorization and shipping instructions.
If you receive a damaged or defective product, report it within 48 hours of delivery with photographic evidence for immediate replacement or refund.
Since all payments are made via Cash on Delivery, refunds are processed through bank transfer to your provided account within 10 business days of return approval.
Perishable food items, digital products, downloadable software, gift cards, and opened personal care products cannot be returned unless defective.
Items returned opened, used, or without original packaging may receive a partial refund reflecting the reduced product value.
Products purchased as part of a bundle or set must be returned as a complete set. Individual items from bundles cannot be returned separately.
Return shipping is free for damaged, defective, or incorrect items. For change-of-mind returns, return shipping costs are borne by the customer.
Once your returned item is received and inspected, you will receive an email confirmation of approval or rejection of your refund.
Exchanges are allowed within the return window, subject to stock availability. Price differences will be collected or refunded accordingly via bank transfer.
Returns showing signs of misuse, tampering, customer-caused damage, or missing components may be rejected and shipped back to the customer.